Use this guide to refine and improve your B2C sales process so you can stop making the mistakes which are stopping you from converting more customers. 

What's included in the guide:

• Examples of good selling processes
• Examples of bad selling processes
• How to carry out sales observations to improve your sales process
• 7 actionable steps to transform your sales training and convert more customers.

Discover process refinement techniques used by the likes of Virgin Media O2, Next and Tesco Mobile.